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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Silvia Petrik

March 1, 2024

5  out of  5 rating by Silvia Petrik
"Very prompt to respond to my needs, reliable agent!"
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Donald C Stover

February 16, 2024

5  out of  5 rating by Donald C Stover
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Peter Notaraz

January 27, 2024

5  out of  5 rating by Peter Notaraz
"Grateful to have had the opportunity to sit down with Melissa!! Her professionalism and kindness made our experience truly exceptional. She has a remarkable ability to simplify complex matters, making insurance easy to understand. Melissa even invited my 17 month old daughter to come along with me and my wife, so thoughtful! Highly recommend!"
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Chris Offutt

October 3, 2023

4  out of  5 rating by Chris Offutt
"I filled out an application online for a condo I purchased in Buffalo. The good: Derek called me the next morning and did a great job reviewing the coverage I had requested to ensure that it was appropriate for my needs. I also have a State Farm policy in PA for my home and car. The not so good: A few days after I set up the condo policy, I received a letter stating that, per my request, my homeowner's policy was cancelled. I did not request that and was able to get in reinstated with my PA State Farm agent. This cancellation also canceled my home/auto policy discount. Again, I got in straightened out with my PA agent."
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Anthony Perez

September 19, 2023

2  out of  5 rating by Anthony Perez
"** update ** I received my six month policy renewal with a 17% increase, when I called there was absolutely no wiggle room, and the agent didn’t seem to care about client retention. I got a quote from another well-known company that is lower than the one I received from State Farm four months ago. I will be leaving after 6 months. So pleased to have met this group of amazing people! The first call I had was with Alissa and it was so comforting talking to her about my insurance needs. She made me feel so relaxed, which I must tell you I fear the insurance like most fear the dentist! I had to travel and even two months later I still had this team on my mind. Melissa was the greatest, I feel the security I need with this group <3"
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C Lo

August 22, 2023

5  out of  5 rating by C Lo
"Derek Sheridan is amazing! Listens and is very knowledgeable. He sat with me and went over all the ins and outs of insurance. If you are unsure about insurance or don’t have a lot of experience please go this office. They really go above and beyond for their customers."
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Matt Sheridan

August 20, 2023

5  out of  5 rating by Matt Sheridan
"the team was great to work with and it was easy getting homeowners for the first time"
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August 18, 2023

5  out of  5 rating by Tanner
"10/10 so easy to switch and great team working there!"
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Madison Spear

August 15, 2023

5  out of  5 rating by Madison Spear
"Derek Sheridan was able to help me switch my auto and renters from Geico... it's great to have a local agency to work with. Give the team a chance to change your mind on insurance. Really knowing what you are covered for was a huge win! Hopefully drive safe will save me even more money for next renewal"
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Sandra Sheridan

August 1, 2023

5  out of  5 rating by Sandra Sheridan
"My agent Derek Sheridan at Melissa Wilson's State Farm in Elma, NY is exceptional. From the warm welcome to the personalized service, he made switching my home and auto insurance easy and stress-free. Highly recommend for anyone seeking outstanding assistance."
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Anthony Ferrentino

July 26, 2023

5  out of  5 rating by Anthony Ferrentino
"Melissa was referred to me by a friend. I was able to get a rate about $100 per month cheaper than what I was paying, and I got the drive safe and save program so I expect to save even more after 6 months. Melissa was very kind, very accommodating, and very patient. I highly recommend her. Thank you for everything State Farm!"
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Alyssa Puhacz

May 5, 2023

5  out of  5 rating by Alyssa Puhacz
"Melissa has been so helpful since switching over to her! My previous State Farm Agent retired, and this change has been the best decision. Melissa is so attentive to my needs. She will call and offer me amazing ways to save, and she'll also mention different plans to consider that may benefit family and life events in the near future! This is someone you can trust to keep your best interests in mind."
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James Kulik

May 3, 2023

5  out of  5 rating by James Kulik
"Melissa Wilson's office did a great job getting me very good rates for my home/auto with the exact deductibles and coverage I was looking for. There's also an actual person that you talk to when you call the office as well. Very good service and easy to work with."
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John Flanagan

April 18, 2023

5  out of  5 rating by John Flanagan
"I needed a lot of special help with a car accident that had many issues. Melissa Wilson and company were able to give me the personal and professional help that I desperately needed. Taking the time to get it right for me meant the world. Special thanks to State Farm!!"
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Stephanie Lewandowski

March 29, 2023

5  out of  5 rating by Stephanie Lewandowski
"Superior customer service! Staff is Professional, Kind and attentive. I was impressed with ability to provide options specifically for our needs without any unnecessary add on's. Thank you for making the process go so smoothly."
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Rheanna Christman

March 21, 2023

5  out of  5 rating by Rheanna Christman
"Such a great agent- knowledgeable, personal, helpful, and kind! Highly recommend to anyone in the Elma area."
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Brian Christman

March 15, 2023

5  out of  5 rating by Brian Christman
"Excellent service! Friendly atmosphere! Glad to have met Melissa & her team!!"
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Scott Wilson

March 15, 2023

5  out of  5 rating by Scott Wilson
"Melissa and her team assisted us with life insurance, health insurance, and auto insurance. It was an easy process and she educated us along the way about our options! Highly recommend if you want to work with a team that helps you understand what you are buying!"
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JP Ross

March 15, 2023

5  out of  5 rating by JP Ross
"Melissa and her team are so friendly. They are really helpful when it comes to auto, home and life insurance. I would highly recommend them to anyone in the Elma area."
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March 15, 2023

1  out of  5 rating by Linda
"Put a claim in... She asked me to have a man I had an order of protection against to sign a check or else the claim would be void. She knowingly wanted me and my kids to be put in danger, even though the policy was always only in my name but then somehow changed to 2 names when the check was issued. I guess she likes collecting comission and not honoring policies OR keeping women & children safe! I'll be reporting her and state farm to the insurance authorities for trying to put me and my kids in harm then refusing to help us. She caused me so much additional emotional damage during an already difficult time... pick a different agent! Money over family with this agent!"
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Matt Riggi

February 15, 2023

5  out of  5 rating by Matt Riggi
"Melissa was amazing, I have dealt with many insurance agents in my life, but none have been as accommodating as Melissa."
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Fjorela Forde

February 9, 2023

5  out of  5 rating by Fjorela Forde
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Sara Zywiczynski

February 2, 2023

5  out of  5 rating by Sara Zywiczynski
"Amazing customer service!"
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Tori Delzer

January 29, 2023

5  out of  5 rating by Tori Delzer
"I’ve been working with Melissa for some time now but recently had an incident where my coverage and her assistance were appreciated more than ever. We switched our car insurance over to State Farm with Melissa in the fall and I put my trust in her, not knowing what coverage I needed or really anything about car insurance. Fast forward 6 months and I unfortunately crashed my car in some bad weather. Melissa was the third call I made, panicking and not knowing what to do. She immediately sent me a copy of my insurance card and proceeded to walk me through the rest of the process, going as far as calling in the claim with me. You never really know when you’re going to need help like that until you’re in a pinch. I can’t say enough about how thankful I am for the coverage that Melissa set me up with, but her willingness to go above and beyond for her clients. I am so thankful we moved our insurance over to her and I will continue to follow her guidance when it comes to insurance needs. She’s great at what she does and I can’t say enough about the way she does business. Highly recommend to anyone who may be in the market or even just evaluating options. You don’t know what you don’t know… let Melissa help guide you!"
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Winter Frost

January 28, 2023

5  out of  5 rating by Winter Frost
"Melissa was so great and helpful! Highly recommend! She gave me a great deal with my car insurance. Very responsive and available."